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FAQ

  • How long will it take for me to receive my order?
    Shipping time is 5-7 business days. Orders placed on the weekend or holiday will be shipped the following business day. Please note that there is no movement on packages during national holidays.
  • Where are you located?
    Crowned Pink Collections business is based out of Charlotte, Nc
  • What is the timeframe on my custom wig order?
    When you purchase a wig online and request for it to be customized, please understand that you are then subject to the service queue. Wig customization orders are processed on a first come first serve baisis. Processing times are typically 5 business days (holidays and weekends do not count as a business day) before shipping. We ask that you respectfully wait those 5 business days for your wig order to be processed before reaching out to us about shipping times. All packages are shipped priority mail via USPS and can take anywhere from 1-5 days to arrive to you once it has been mailed out.
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